By making an order it is implied that you accept our terms and conditions as written below.
We reserve the right, without prior notice, to discontinue products or change specifications and prices on products. Prices always refer to one unit and are FOB Portugal. Packaging is always included in our price; however if the customer requires specific packaging, they will be charged accordingly. All prices are subject to exchange rate praticed when ordering.
All accounts will be opened as pro-forma. Pro-forma orders will require 50% deposit with the order and the balance prior to shipping from Portugal. All pieces are the property of Bat eye ® until payment in full is received. Bat eye ® reserves the right to defer the dispatch date until the balance of the order is received.
The payment should be done by bank transfer (in Euros) and a receipt of the referred transfer should be sent to the e-mail: info@bateye. com. Merchandise is manufactured upon the receipt of the order and deposit. Cancellations will not be accepted after 5 working days from the order issue date. After beginning the production, the value corresponding to the award will not be returned.
To place an order, the customer has to provide valid company details such as Billing name, Billing address, VAT number (company registration number or resale number). TAX exemption for EU companies is valid when existing VAT and correspondent Billing address is presented.
All pieces are handmade and therefore require different production times depending on their characteristics. Delivery time is not included. For pieces with custom specifications or orders of large quantities we reserve the right to agree with the customer on a time of delivery.
Collect by the carrier of the customer’s choice unless otherwise stated on the order.
Title passes to the purchaser at the time the goods are picked up by the carrier in Portugal. All products are carefully packed and inspected prior to shipment. The refusal of damaged merchandise in no way relieves the purchaser of responsibility for payment of goods. We are not responsible for loss or damage in transit. Should visible or concealed damage occur in transit, immediately notify the delivering carrier with initial notification of intent to file a claim. Any damage should also be communicated to Bat eye ® during the first 48 hours after receiving the order and photographic evidence of the damages should be sent via e-mail to: info@bateye.com.
In case there will of failure to report damage, it will result in the denial of the claim.
We reserve the right not to sell to, or continue to sell to, any dealer whose distribution or sales tactics result in a negative effect on our ability to compete and sell into a region.
Bat eye ® has the ability to customize existing products or new products to meet contract specifications. These orders will necessitate special pricing based on quantity and features.
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Each piece is manually and individually handmade; therefore there might be some slight differences from piece to piece.
The weight mention for each piece includes the piece’s weight and the transportation package’s weight.
The prices are EX WORKS, do not include transportation values and fees. Shipping costs are available upon request.